First of all, THANK YOU Angela Gibbs! Your invoices are awesome; can you hold a training for all of the departments that have grants with us? This is how a packet should be put together and I might keep a copy of this to show people when they just aren't getting it.

Sharon Moore, Texas General Land Office

Mia, Elizabeth and the entire Texas A&M Sponsored Research Services Team~

Thank you so much for being able to complete the final document in short order to make the University of Florida deadline. I know this was not easy, given that the offices were closed over the holidays and yesterday was the first day back for SRS. I can't tell you how much I appreciate the extra effort it required on your part and other team members.

Again, thank you for going the extra mile!

Nancy L. Granovsky, AgriLife Extension

I'd like you to know that Ali Wilkerson and Darcy Hensley did a great job and caught a bunch of fatal mistakes I made on a NSF letter of intent yesterday - and did so quickly, graciously and over Darcy's lunch hour.

I asked Ali on zero notice right before lunch yesterday to look over a LOI due that day that did not have to go through SRS. She thought she saw a problem and got with Darcy who had looked over two other LOIs. Ali had another commitment and Darcy took over seamlessly and got back to me immediately with corrections.  It was not only a great job but that Ali knew what Darcy was doing and could draw on her experience and that they could hand off to each other was outstanding.  Thanks to you all!

Dr. Robin Murphy, Director, Center for Robot-Assisted Search and Rescue

I just wanted to let you all know that two individuals in your group have been providing outstanding service. Since I transitioned to my new role here at TIPS, I have worked with both Tim Hein and Susan Wilganowski, and both have been absolutely superb.

Susan has just been exceptional at handling the amount of work that has been thrown her way. She is extremely responsive and helpful with navigating non-disclosure agreements, budgets and subcontracts. Tim has been just wonderful in assisting us pull proposals and budgets together and get them submitted on time. He's done this on tight timeframes and lets me know exactly what I need to do.

I wanted to let you know that they are both extremely professional and courteous, very helpful in providing their expertise and making themselves available, and of course help me by making my job easier!

Thank you very much for your outstanding team - it is a pleasure to work with both Susan and Tim.

Dr. Heather Manley, Texas A&M Institute for Preclinical Studies

I want to take a moment and thank you for your outstanding customer service.  We greatly appreciate your continuous effort to provide the ESL the support we need. We are lucky to have you as our proposal administrator!

Dr. Gali Zilbershtein, Energy Systems Laboratory

I wanted to take the opportunity to thank you for the exceptional support you have provided me in submitting grant applications.  I sincerely appreciate how good you are at what you do, how calm you stay throughtout the submission process, and how well you have helped me learn the administrative side of grant submissions. Grant submissions are cetainly so much more than just the good idea contained within the body of the proposal.

Dr. Betsy Pierson, Texas A&M University